Premium Shipping & Delivery Experience
At our company, we treat every order with the same meticulous care and attention to detail that defines our premium apparel collections. Our packaging solutions are tailored to your specific purchase, whether it’s a single statement piece or a curated seasonal wardrobe. Each item is carefully wrapped in protective, eco-friendly materials and placed in discreet, unmarked outer packaging to ensure your privacy. No external branding or product details are visible, and international shipments are labeled as “Sample Garments” to facilitate seamless customs clearance worldwide.
Transparent Shipping Cost Structure
Instant Estimates: View real-time shipping costs as soon as you add items to your cart.
No-Commitment Browsing: Explore delivery options without obligation until you proceed to checkout.
Finalized Rates: Exact shipping fees are confirmed once you enter your complete delivery address.
Operational Commitment
Our fulfillment center operates on an accelerated 6-day schedule (excluding national holidays) to ensure swift processing:
Same-Day Processing: Orders placed by 4:30 PM EST are packed and dispatched the same business day.
Extended Handling: Large-volume orders (5+ items) may require 48–72 hours for thorough quality verification.
Daily Carrier Coordination: Packages are collected by our logistics partners from Monday to Saturday.
Shipping Partner Protocol
While we prepare every shipment with care, transit times are managed by our premium carriers, primarily DHL Express. Once your package leaves our facility, delivery timelines depend on carrier operations and local customs procedures. For urgent deliveries, we recommend selecting expedited shipping. Customers can track their shipments in real-time using the instructions provided in their shipping confirmation emails.
Your Peace of Mind Guarantee
Every shipment includes:
Multi-Point Inspection Certification: Ensuring your order meets our rigorous quality standards.
Water-Resistant Protective Inner Lining: Safeguarding your items during transit.
RFID-Blocking Privacy Packaging: Available upon request for enhanced security.
24/7 Online Tracking Portal Access: Keeping you informed every step of the way.
For complete shipping policies or special delivery requests, our concierge team is available to provide personalized assistance with bulk orders or urgent deliveries.
Shipping Methods and Delivery Times
Free Shipping on Orders Over $99
Destination Processing Time (Business Days) Shipping Time (Business Days) Shipping Method (Orders Under $99 or Fast Shipping) Cost
United States 1–2 Days 4–9 Days FedEx, DHL, or UPS $10 USD
United Kingdom 1–2 Days 5–10 Days FedEx or DHL $10 USD
Germany 1–2 Days 4–9 Days FedEx or DHL $10 USD
Italy 1–2 Days 4–7 Days EMS or DHL $10 USD
France 1–2 Days 5–10 Days FedEx or DHL $10 USD
Netherlands 1–2 Days 4–7 Days FedEx or DHL $10 USD
Austria 1–2 Days 4–7 Days EMS or DHL $10 USD
Belgium 1–2 Days 4–7 Days EMS or DHL $10 USD
Canada 1–2 Days 4–7 Days EMS or DHL $10 USD
Australia 1–2 Days 4–7 Days EMS or DHL $10 USD
Spain 1–2 Days 5–10 Days EMS or DHL $10 USD
Japan 1–2 Days 4–7 Days EMS or DHL $10 USD
Ireland 1–2 Days 4–7 Days EMS or DHL $10 USD
Portugal 1–2 Days 6–9 Days EMS or DHL $10 USD
Greece 1–2 Days 6–10 Days EMS or DHL $10 USD
Israel & Other Countries 1–2 Days 8–12 Days EMS or DHL $10 USD
Notes:
Shipping time refers to estimated business days after the order has been shipped.
Business days exclude Saturdays, Sundays, and public holidays.
Estimates are based on normal circumstances and are not guaranteed.
Shipping methods may vary due to specific situations.
Express Shipping is unavailable for P.O. Boxes and APO/FPO addresses.
Shipping time does not include the 1–2 day processing period.
Additional time may be required due to invalid addresses or customs clearance issues.
The actual shipping fee will be displayed at checkout once your destination address is entered.
Contact Customer Support within 180 days of order placement for any shipping issues.
An extra $30 shipping fee may apply for remote areas outside DHL service.
About Customs Duties and Fees
The recipient is considered the importer of record and is responsible for adhering to all laws and regulations of the destination country. For international shipments, the recipient may be liable for import taxes, customs duties, and other fees. These additional charges are the recipient’s responsibility, and we have no control over or ability to predict the amount.
If you need to collect the goods, Customs requires clearance information and an invoice. Please contact us first.
Customs policies vary widely; contact your local customs office for more information. Customs clearance procedures can cause delays beyond our original delivery estimates.
Delivery Assurance
We are committed to enhancing your shopping experience with reliable delivery methods tailored to your region. We deliver to most countries worldwide.
Processing Time: Under normal circumstances, orders are processed within 1–2 business days.
Tracking: After delivery, we will send the tracking number via email.
Redelivery Guarantee: If your goods are lost or held in customs, we will redeliver them at no extra cost.
Cautions:
We are not responsible for redelivering goods if an incorrect address is provided.
About Exchanges & Returns
Exchanging or returning your purchase is simple. Just send it back within 30 days of receipt.
This restructured version emphasizes clarity, readability, and a user-friendly format while retaining all essential details.